Privacy Policy
Last updated 3 November 2026. Trayce is operated by Flayr Labs LLC.
The short version
Your photos never leave your phone. Finding the paper, flattening it, segmenting the tools, tracing the outlines and building the 3D model all happen on the device. No photograph, tool outline or model file is uploaded to us, and we have no way to see any of them.
What we do hold is an account, so your subscription follows you between devices, and a count of how many inserts you have made, so the allowance can be enforced.
What we collect
| Data | Why |
|---|---|
| Your email address | It identifies your account and is where we send the welcome and subscription emails. If you use Sign in with Apple and choose to hide your address, we only ever receive Apple's private relay address, and that is all we store. |
| Your name, if your sign-in provider supplies one | To address emails to you. Optional — the app works without it. |
| A record of each insert you create: when, how many tools it held, and the tray size in Gridfinity bays | To keep a record of what you have made. This is a count and three numbers. It does not include the photograph, the tool outlines or the model. |
| Subscription state from Apple: the transaction identifier, which product, its status and expiry | To know whether your subscription is active. We never see your payment details — Apple handles the purchase and tells us only whether it is valid. |
| A log of transactional emails sent to you | So we never send the same email twice. |
| App usage events: which screens of the sign-in, trial and export flow you reached (for example "paywall shown" or "export completed"), with the app version and a random per-install identifier. After you sign in they are linked to your account. | To see where people get stuck and fix it. First-party only: they go to our own server and nowhere else, and they never contain a photo, outline or model. |
| Your refund-data choice: whether, and when, you allowed Trayce to share usage with Apple if you request a refund | See Refund requests below. The default is off. |
Refund requests
When someone asks Apple to refund a Trayce subscription, Apple may ask us for information about it. We answer only if you allowed it, either when the app first asks or later in Account → Share purchase info with Apple. What we send is limited to: that you agreed, that the subscription was delivered, that a free trial is offered before you pay, and, only when our records show you used Trayce after paying, a suggestion that Apple give a partial refund. It never includes your photos, outlines, models or email address. You can withdraw the permission at any time in Account, and nothing in the app depends on your answer.
What we do not collect
- Your photographs, the outlines traced from them, or the 3D models produced.
- Tracking or advertising identifiers. Trayce does not track you across other companies' apps or websites, uses no third-party analytics, and shows no ads.
- Location, contacts, health data, or anything else the app does not ask for.
The app requests camera and photo-library access only to read the picture you choose to take or select. That image is processed on the device and is not transmitted.
Who processes it
- Apple — sign-in and all payment processing, and refund requests as described above.
- Google — sign-in, only if you choose to sign in with Google.
- Twilio SendGrid — delivers our transactional email.
- OVHcloud — hosts the account service, in the United States. Encrypted database backups are stored with Cloudflare.
We do not sell your data, and we do not share it for advertising.
How long we keep it
Your account and its insert records are kept until you delete the account. Records of Apple subscriptions are kept for as long as needed to honour or reconcile a subscription and to meet tax and accounting obligations.
Deleting your account
Open the app, tap the account icon, and choose Delete account. This permanently removes your account and the record of the inserts you made. When you delete an account created with Sign in with Apple, we ask Apple to revoke Trayce's access where this is enabled. It is immediate and cannot be undone.
Deleting your account does not cancel an App Store subscription — only you can do that, in Settings → Apple ID → Subscriptions — and you will keep being billed until you do.
Your rights
Depending on where you live you may have the right to access, correct, export or erase the personal data we hold about you, and to object to or restrict its processing. Deleting your account exercises the erasure right directly. For anything else, write to support@flayrlabs.com and we will respond within 30 days.
Children
Trayce is not directed at children and we do not knowingly collect personal data from anyone under 13.
Changes
If this policy changes materially we will update the date above and, where the change affects how we use data you have already given us, tell you in the app or by email.
Contact
Flayr Labs LLC — support@flayrlabs.com